Products are shown by enquiry. Availability, material and lead time are confirmed in your quotation.
Can I buy directly from the website?+
The proposed launch site handles enquiries and quotations. Products are not available for instant purchase unless a listing expressly provides an active checkout option with confirmed price, stock, delivery and terms.
Does the catalogue show live stock?+
No. Enquiry listings describe the range under consideration. The selected material, actual availability and lead time are confirmed in the quotation.
Will the stone look exactly like the image?+
Natural stone varies in tone, grain and pattern. Review the relevant sample and lot images before approval. The accepted material and variation criteria are recorded with the order.
Are installation and professional design included?+
Only where expressly listed in the accepted scope. Material supply, fabrication, delivery, installation and professional services are separate items unless the quotation states otherwise.
How are delivery charges calculated?+
Delivery depends on the collection point, destination, load, packing, access and off-loading method. Confirm the delivery scope before accepting the order.
Can you cut to my drawing?+
Submit the drawing for review. A production commitment follows only after material, dimensions, tolerances, processor capability and the final drawing revision have been accepted.
What happens if there is a problem with the order?+
Contact the business with your order reference and a description or photographs of the issue. The query is assessed against the accepted scope and applicable consumer rights. The published returns policy must be approved before sales begin.
Frequently asked questions.
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